Purchase Policy

Using PayPal™ & Amazon Payments™:

As part of our commitment to continually improve your secure shopping experience at www.ensotea.com, we offer PayPal™ and Amazon Payments™ as our secure shopping cart and payment processing providers.

If you’ve used either before, you can make convenient, secure purchases from us simply by entering your PayPal™ or Amazon™ username and password. If you’re using either payment method for the first time, you only need to fill out one page of information to complete your purchase. And you can shop with confidence knowing that PayPal or Amazon will protect you from unauthorized purchases should they ever occur.

Return/Cancellation Policy:

ENSO TEA strives to provide excellent customer service, and we will do whatever we can to ensure that you’re satisfied. We will gladly exchange or refund any unopened teas or accessories that were purchased within 14 days of receipt. Should you feel the need to return an item, you must contact Customer Service first and we will arrange for return shipping at a nominal cost to the customer. If you return items without contacting Customer Service first, you may be subject to paying full return shipping costs as well as delay the processing of your credit. Please contact Customer Service immediately with your order number for online order cancellations. You can contact our Customer Service Department at (800) 515-7450 (9AM – 5PM PST Monday through Friday) or send us an email at customerservice@ensotea.com.

Shipping Policy:

ENSO TEA is committed to freshness. That’s why we ship our tea and other items the next business day after you place an order. If you order an item that is not in stock, we will notify you of the delay as soon as we receive your order.

To keep ground shipping prices as low as possible we automatically choose the most efficient carrier based on weight and location. Your package could be shipped via United States Postal Service OR UPS. If you are unable to receive EITHER USPS or UPS please call our Customer Service Department, (800) 515-7450 for assistance.